The vehicle can be changed one time per subscription term.
 

The list of all available vehicles can be found HERE. If your desired vehicle is not shown, it is not available through ALLDATAdiy.

You will typically receive a response within two business days (Monday - Friday).
 

If you have have not received a response within this time frame, please check the following:

• Check any spam or junk mail folders for responses from ALLDATA Support
• Check for any email rules that may be blocking or rerouting ALLDATA emails
• Verify that you have submitted the correct email address on your support form submission

When a vehicle is not showing on your account, it is usually because multiple accounts have been created. The vehicle will usually be accessible using the other Username and Password.

If you are not aware of any additional accounts or cannot access a secondary account, fill out the form below for additional assistance:

1. Open www.alldata.com/diy-us/en >> Click Login >> Under My Account, click ALLDATA DIY.
2. Log in to your account.

3. Click the PROFILE INFORMATION tab at the top of the page.

   • Note: You may need to scroll up to see the tabs.

4. Make changes to any of the following:

   • First Name

   • Last Name

   • Email Address

   • Contact Number
      

5. Click Save

1. Open www.alldata.com/diy-us/en >> Click Login >> Under My Account, click ALLDATA DIY.
2. On the LOG IN TO MY ACCOUNT screen, click ACCOUNT AND PASSWORD ASSISTANCE.
3. Enter the Email address associated with your account >> click CONTINUE.

4. Locate the ALLDATA Password Reset email in your email inbox >> click the link (and complete the process within 3 hours of requesting the password reset).

5. Enter a New Password >> Confirm New Password.

Navigation information: Find out where information is located with our Navigation Quick Reference guide HERE.

Request help with finding vehicle information: Complete the form below.

Note: Allow two business days for a response, Monday through Friday.

If you are not completely satisfied, you may request a refund within the refund eligibility period. Eligibility time frame varies based on subscription length and can be reviewed on the Subscription Rules page.

• If you made the purchase online, log in to your account and Submit a Refund Request.
• If you have already submitted a Refund Request or are experiencing issues with the refund process, submit the form below.
• If you made the purchase in an AutoZone store, take the package and receipt back to the store. Do not use the form below.

If your purchase price did not include your discount, or if your discount certificate code is invalid, submit the form below.

To purchase an additional vehicle, follow the instructions listed HERE .

• When you get to the Account screen, select to log in to your existing account at the right side of the screen, then continue to complete your purchase. The new vehicle will be added to your existing account's vehicle list.

To renew a subscription for a current or expired vehicle, follow the instructions listed HERE .

• The subscription term that is purchased will be added to any existing time remaining on the current subscription.

ALLDATAdiy.com provides the DIY-er with the same original manufacturers’ repair information used by more than 80,000 repair shops, including repair instructions and diagrams, parts and labor information, technical service bulletins and recalls in an easy-to-use format.

List of all available vehicles: Click HERE.

• Available vehicles include the majority of those produced for the North American market, 1982 and later.

• Medium- or heavy-duty vehicles are not available.

• BMW and Mini are not available per the manufacturers.

Pricing information: Click HERE to select your vehicle and view available subscription plans

Thank you for taking the time to make a product suggestion!

ALLDATA values customer feedback and will consider your suggestion when planning future product enhancements.

ALLDATA doesn’t currently offer DIY diagnostic help.

To help locate repair information, view our Navigation Quick Reference guide HERE.

IMPORTANT: The employee code referenced on the instructions that you received will not work until you have submitted the form below to have your code activated.
 

We will email you once your code has been activated. Please allow up to one week for processing.