Please call Customer Support at 800-859-3282, option 2.

• For security reasons, call from a phone number that is on file with ALLDATA so that we can use the Caller ID to validate your account.

To recover your password:

1. Open your product to the login page.

2. Click the Recover Password link.

3. Enter your:

   • Login Name

   • Phone - This MUST be a number that is on file with ALLDATA.

   • Email - This MUST be an email that is on file with ALLDATA.

4. Click Submit

5. If there is a match in our system, your password will be emailed to the email that is on file for your shop.

​If you are not able to get your password using the automated process above, call Customer Support at 800-859-3282, option 2.

• For security reasons, call from a phone number that is on file with ALLDATA so that we can use the Caller ID to validate your account.

Make a new request: Click HERE to learn how.

• Typical response time: 30 minutes or less during library hours.

If you haven’t received a response:

• Check your email

  • Open the attachment on the email from ALLDATA.

  • Check your Spam or Junk folders.

• Check your fax machine

  • Make sure it’s on, has paper and isn’t showing an error message.

• Call 800-859-3282, option 1

  • PLEASE DO NOT EMAIL US TO FOLLOW UP.

Report missing or incorrect information:

1. Log in to your product and select the affected vehicle.

2. Open the Library Request form.

3. In Requested Information, enter the information that is missing or incorrect.

Report missing or incorrect information:

1. Log in to your product and select the affected vehicle.

2. Open the Library Request form.

3. In Requested Information, enter the information that is missing or incorrect.

For more details, click HERE.

Order online: Click HERE.

Order or request information by phone: 800-697-2533.

Request more information: Submit the form below.

Autopay: Click HERE.

eStatements: Click HERE.

General billing questions: Submit the form below.

Product or login issues:

• In the General Topic options above, select one of the Product Support options instead.

Change your contact information or add access points and keys:

• Call us: 800-859-3282 option 4.

• Request a callback: Submit the form below.

General question about managing your subscription: Submit the form below.

Thank you for taking the time to make a product suggestion!

ALLDATA values customer feedback and will consider your suggestion when planning future product enhancements.

Login or password request:

• Click HERE

For additional assistance please, submit the form below.

If you usually click a desktop icon to install your update:

• Find the regular installation process HERE

Technical support and training for ALLDATA Market is now provided by AutoVitals, 
the developer of the ALLDATA Market program.

ALLDATA Market Technical Support Options:

• Call: AutoVitals’ dedicated ALLDATA help line at 805-284-9655

• Email: alldata@support.autovitals.com

DIY support:

For assistance with ALLDATAdiy, click the Contact Us link from within your ALLDATAdiy website or use one of the following links...

• Contact support for the "classic" ALLDATAdiy.com
• Contact support for the new ALLDATAdiy