Symptom(s):
An application error message pops up when trying to save a new Estimate or Repair Order, or when trying to close ALLDATA® ManageSM 4.9.
- An Application Error has Occurred
Clicking on Details reveals the following information:
- Code = 1001
- Source = Microsoft SQL Native Client/DataCom.Execute/...
Possible Cause(s):
The Regional and Language Options are not set correctly.
Suggested Solution(s):
Follow the instructions for the version of Windows that you are using.
- Not sure which one you're using? Click HERE.
Windows XP
- Close any ALLDATA programs that are open.
- Click on Start >> Control Panel (or Start >> Settings >> Control Panel).
- Double-click Regional and Language Options.
- On the Regional Options tab, make sure:
- On the Languages tab, click Details.
- On the Text Services and Input Languages page, make sure Default input language is set for English (United States) - US. >> Click OK to close that page.
- Back on the Regional and Language Options page:
- On the Advanced tab, make sure Language for non-Undicode programs is set for English (United States).
- Click Apply >> OK.
- Close the Control Panel by clicking the "X" in the upper-right corner.
- Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.
Windows Vista
- Close any ALLDATA programs that are open.
- Click the Windows "flag" logo >> Control Panel.
- Click Regional and Language Options.
- On the Regional and Language Options page, on the Formats tab, make sure Current Format is set for English (United States).
- On the Location tab, make sure Current location is set for United States.
- On the Administrative tab, make sure that Current language for non-Unicode programs is English (United States) >> click OK.
- If it is NOT, click Change system locale.
- In the Current system locale drop-down, select English (United States) >> Click OK.
- Click OK to close the Regional and Language Options box.
- Close the Control Panel by clicking the "X" in the upper-right corner.
- Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.
Windows 7
- Close any ALLDATA programs that are open.
- Click the Windows "flag" logo >> Control Panel.
- Click Region and Language.
- On the Regional and Language Options page, on the Formats tab, make sure that Format is set for English (United States).
- On the Location tab:
- Make sure Current location is set for United States.
- Click Default location (in the bottom-left corner).
- On the Enter a default location page, make sure Country/Region is set for United States.
- If a change has been made, click Apply.
- If NO change has been made, click Cancel.
- On the Administrative tab, click Copy Settings.
- On the Welcome screen window that opens:
- Make sure that the Input Language for Current user, Welcome screen and New user accounts are all set for English (United States) - US.
- Check the boxes for Welcome Screen and system accounts and New user accounts.
- Click OK to close the window.
- In the Region and Language window, click Apply >> OK .
- Close the Control Panel by clicking the "X" in the upper-right corner.
- Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.
