Once a document has been converted to an Invoice, it cannot be voided or cancelled. In order to remove the invoice from your receivables list, you can mark the payoff balance as a write-off or an account credit.

1. Click Post Payment.
   

2. On the Payment Details screen: 

   1. Method: Select Other.
   2. Card Type: Choose the reason you are paying off the balance of the invoice.
      • Account Credit: Use this option if you made a mistake on the document and need to make edits.
      • Write-Off: Use this option in the event of customer non-payment.
      • Warranty: Use this option if the bill is being covered under warranty.

   

3. If you made a mistake and need to reinvoice the job, click ... Actions >> Clone.
   
4. Select the items you want to include on your cloned document >> click Clone.
   
5. You can now edit your new document and convert to invoice when you have made all required changes.