Problem Connecting to the Vehicle
Possible Cause(s)
iPad, Android and Windows
- The connection device...
- is already connected to another tablet.
- has not completed the startup cycle.
- is not working properly.
- has not been paired properly within the device Bluetooth settings. (Applies to all device types for Diagnostics / Applies to Windows only for Basic Diagnostics)
- The tablet...
- has an outdated version of the ALLDATA mobile app installed.
- has weak or no internet connection.
- Bluetooth is not set up or working properly.
- The vehicle...
- ignition switch is not turned on.
- engine is not running. (certain vehicles only).
- OBDII port is not working properly.
- options selected do not match the vehicle that is being connected to (Diagnostics)
iPad specific
Windows specific
Troubleshooting:
Initial troubleshooting:
- Turn the vehicle off.
- Unplug the connection device.
- Close the ALLDATA mobile app.
- iPad
- Double-press the Home button to reveal all of the apps that are running.
- Drag the app to the top of the screen to close it.
- Press the Home button to return to the Home Screen.
- Android
- Press the Recent Apps button to reveal all of the apps that are running.
- Drag the app to the side of the screen to close it.
- Windows
- Select the Task View icon in the Task Bar to reveal all of the apps that are running.
- Tap the X at the top right of the app you want to close.
- iPad
- Verify that the most current version of the ALLDATA mobile app is installed and update as required.
- Reset the tablet's Bluetooth connection:
- iPad
- From the iPad's Home screen, go to Settings >> Bluetooth:
- If Bluetooth is on, tap the toggle button to disable it.
- Tap the toggle button to enable Bluetooth.
- Android
- Swipe from the edge of your screen across the system status bar.
- If Bluetooth is on, tap the Bluetooth icon to disable Bluetooth.
- Tap the Bluetooth icon again to turn Bluetooth on.
- Windows
- Open the Action Center.
- If Bluetooth is on, tap the toggle button to disable it.
- Tap the toggle button to enable Bluetooth.
- iPad
- Connect to the vehicle, using the following directions: