Problem Connecting to the Vehicle | ALLDATA

Problem Connecting to the Vehicle


Possible Cause(s)


iPad, Android and Windows

  • The connection device...
    • is already connected to another tablet.
    • has not completed the startup cycle.
    • is not working properly.
    • has not been paired properly within the device Bluetooth settings. (Applies to all device types for Diagnostics / Applies to Windows only for Basic Diagnostics)
  • The tablet...
    • has an outdated version of the ALLDATA mobile app installed.
    • has weak or no internet connection.
    • Bluetooth is not set up or working properly.
  • The vehicle...
    • ignition switch is not turned on.
    • engine is not running. (certain vehicles only).
    • OBDII port is not working properly.
    • options selected do not match the vehicle that is being connected to (Diagnostics)

iPad specific

Windows specific

 


Troubleshooting:


Initial troubleshooting:

  1. Turn the vehicle off. 
  2. Unplug the connection device. 
  3. Close the ALLDATA mobile app. 
    1. ​iPad
      1. Double-press the Home button to reveal all of the apps that are running. 
      2. Drag the app to the top of the screen to close it. 
      3. Press the Home button to return to the Home Screen. 
    2. Android
      1. Press the Recent Apps button to reveal all of the apps that are running. 
      2. Drag the app to the side of the screen to close it. 
    3. Windows
      1. Select the Task View icon in the Task Bar to reveal all of the apps that are running. 
      2. Tap the X at the top right of the app you want to close.
  4. Verify that the most current version of the ALLDATA mobile app is installed and update as required. 
  5. Reset the tablet's Bluetooth connection:
    1. iPad
      1. From the iPad's Home screen, go to Settings >> Bluetooth:
      2. If Bluetooth is on, tap the toggle button to disable it.
      3. Tap the toggle button to enable Bluetooth.
    2. Android
      1. Swipe from the edge of your screen across the system status bar.
      2. If Bluetooth is on, tap the Bluetooth icon to disable Bluetooth.
      3. Tap the Bluetooth icon again to turn Bluetooth on.
    3. Windows
      1. Open the Action Center.
      2. If Bluetooth is on, tap the toggle button to disable it.
      3. Tap the toggle button to enable Bluetooth.
  6. Connect to the vehicle, using the following directions:

Additional troubleshooting:

After all troubleshooting options have been exhausted: