Crediting an Invoice
Crediting an Invoice is the best practice when:
- Cancelling an Invoice
- Returning parts or refunding items
- Correcting mistakes
- It is best practice to credit the entire invoice, then re-bill the invoice with the corrections made.
Crediting an Invoice, or items on an Invoice, creates a "paper trail" within Manage Online.
- This allows you to better track the movement of credits, inventory, and the status of the Invoice.
For information on issuing refunds (instead of credits), see Issuing Refunds.