Symptom(s):

An application error message pops up when trying to save a new Estimate or Repair Order, or when trying to close ALLDATA^® Manage^SM 4.9.

• An Application Error has Occurred
  
   

Clicking on Details reveals the following information:

• Code = 1001
• Source = Microsoft SQL Native Client/DataCom.Execute/...
  

Possible Cause(s):

The Regional and Language Options are not set correctly.

Suggested Solution(s):

Follow the instructions for the version of Windows that you are using.

• Not sure which one you're using?  Click HERE.

Windows XP

1. Close any ALLDATA programs that are open.
2. Click on Start >> Control Panel (or Start >> Settings >> Control Panel).
   
3. Double-click Regional and Language Options.
   
4. On the Regional Options tab, make sure:
   • Standards and formats is set for English (United States). 

   • Location is set for United States.

     

5. On the Languages tab, click Details.
   
6. On the Text Services and Input Languages page, make sure Default input language is set for English (United States) - US. >> Click OK to close that page.
   
7. Back on the Regional and Language Options page:
   • On the Advanced tab, make sure Language for non-Undicode programs is set for English (United States).
   • Click Apply >> OK.
     
8. Close the Control Panel by clicking the "X" in the upper-right corner.
9. Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.

Windows Vista

1. Close any ALLDATA programs that are open.
2. Click the Windows "flag" logo >> Control Panel.
   
3. Click Regional and Language Options.
   
4. On the Regional and Language Options page, on the Formats tab, make sure Current Format is set for English (United States).
   
5. On the Location tab, make sure Current location is set for United States.
   
6. On the Administrative tab, make sure that Current language for non-Unicode programs is English (United States) >> click OK.
   
   • If it is NOT, click Change system locale.
     
   • In the Current system locale drop-down, select English (United States) >> Click OK.
     
   • Click OK to close the Regional and Language Options box.
     
7. Close the Control Panel by clicking the "X" in the upper-right corner.
8. Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.

Windows 7

1. Close any ALLDATA programs that are open.
2. Click the Windows "flag" logo >> Control Panel.
   
3. Click Region and Language.
   
4. On the Regional and Language Options page, on the Formats tab, make sure that Format is set for English (United States).
   
5. On the Location tab:
   • Make sure Current location is set for United States.
   • Click Default location (in the bottom-left corner).
     
6. On the Enter a default location page, make sure Country/Region is set for United States.
   • If a change has been made, click Apply.
   • If NO change has been made, click Cancel.
     
7. On the Administrative tab, click Copy Settings.
   
8. On the Welcome screen window that opens:
   • Make sure that the Input Language for Current user, Welcome screen and New user accounts are all set for English (United States) - US.
   • Check the boxes for Welcome Screen and system accounts and New user accounts.
   • Click OK to close the window.
     
9. In the Region and Language window, click Apply >> OK .
   
10. Close the Control Panel by clicking the "X" in the upper-right corner.
11. Re-open ALLDATA Manage and try creating a new Estimate or Repair Order.