Symptom:

When trying to open an existing estimate, the following message appears:

This estimate cannot be viewed because it is locked. (INFORMATIONAL MESSAGE #1059).

Possible Cause(s):

This issue is normally caused when tax rates are changed, then a previously existing ticket is opened and you click Yes to the option of changing the tax rates.

Suggested Solution(s):

1. Close the ALLDATA Repair (DVD) program.

2. Click Start >> All Programs (or Programs) >> ALLDATA >> Utility Manager.

   • If your computer doesn't have a Utility Manager file listed, Call ALLDATA Customer Support at 1-800-859-3282, option 2

3. Once the ALLDATA for Windows Service Utilities window opens, click Data >> Estimate Lock Management.
   

4. Click Select All >> OK.
   

5. Reopen ALLDATA Repair (DVD). The estimate should be unlocked.