ALLDATA Repair: Inside Intelligence

The ALLDATA Repair Info Centre Service is a crucial cog in ALLDATA Europe’s operation; its qualified and experienced technical support specialists can receive and answer requests within four hours – but will often respond quicker! Requests vary from users being unable to locate specific information for a job or because certain information is being processed for publication on ALLDATA Repair.

Query

In this recent example, the ALLDATA Repair Info Centre Service team tackled a problem on a 2015 Porsche 981 Cayman S. The owner of the car was experiencing a “strange noise” emanating from the engine compartment whilst driving – they described it as a “high-frequency, pulsating” noise. There was no pattern or specific conditions when the noise would be heard. 

After various checks and road tests were carried out, and although the noise could be heard, there was no obvious reason for it or where it was being generated from.

Solution

Thankfully, the ALLDATA Repair Info Centre Service experts were able to come to the rescue! Although relatively uncommon, the team had encountered this issue before. The cause of the noise is from the vehicle’s oil separator.

If there is an excessive spring force tolerance from within the oil separator, it can cause that “high-frequency, pulsating” noise. 

The solution is to first check the part number of the separator on the vehicle; if this is ‘9A1.107.042.01’, the part will need to be replaced with a later, modified one. Once fitted, the issue should be solved and the vehicle much quieter for the motorist.

It was another case of ‘job done’ for the friendly and professional ALLDATA Repair Info Centre Service team, who will gladly provide the genuine and unedited information to ensure a correct repair first time.