WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.

• We are an Equal Opportunity workplace that believes in diversity.

• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

• Individual further training measures (e.g. LinkedIn Learning).

• Subsidy Germany ticket / free parking (headquarters location).

• Gym pass.

• Free tea, coffee, soft-drinks and fruit daily (headquarters location).

• Company pension plan.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

As the Content Marketing Manager, you will be responsible for developing and implementing a comprehensive content marketing strategy to build brand awareness and position ALLDATA as a market leader, drive engagement, and generate leads for all of our target audiences. You are required to have a solid understanding of Search Engine Optimisation (SE0), blogging strategies, familiarity with social media and advertising channels. You will create compelling and engaging content across various platforms, including blogs, ebooks, videos, email, newsletters, and website copy. The responsibilities of the role also require strong analytical skills to audit and refine content performance.

RESPONSIBILITIES

• Collaborate with cross-functional teams to develop content that aligns with brand messaging and business goals

• Create engaging and impactful content, including blog posts, articles, whitepapers, case studies, and social media posts adhering to brand guidelines

• Develop thought leadership and content themes by conducting research to stay ahead of industry topics to enhance the written and published content

• Target content to specific audiences in the automotive industry including garages, car body repair shops and industry partners, such as resellers, with relevant messaging and content

• Identify opportunities for repurposing content and scaling the process

• Manage PR and creative agencies, partners, and journalist

• Work closely with the digital marketing manager to optimize content for search engines and create strategies to increase organic traffic to our website

• Manage and maintain editorial calendars to ensure timely delivery of content by setting realistic production and publishing deadlines

• Manage localization of content campaigns primarily in DACH and the UK but also other European countries in line with ALLDATA business goals

• Analyze content performance metrics and use insights to inform future content creation and strategy

• Stay up to date with industry trends and best practices to ensure our content remains innovative and relevant

• This role has no direct reports. 

QUALIFICATIONS/ SKILLS

• Bachelor's degree in marketing, communications, or a related field

• Fluent German and English – other languages an advantage

• Proven experience in content marketing, including content creation, strategy development, and performance analysis

• Strong writing, editing, and proofreading skills, with a keen eye for detail

• Familiarity with SEO best practices and experience optimizing content for search engines

• Excellent project management skills, with the ability to manage multiple projects and deadlines

• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making

• Understanding of digital marketing trends and emerging technologies

• Confidence in communicating verbally and in writing with internal and external contacts

• High attention to detail and a creative flair

• Tenacity to chase in order to hit deadlines

• Be organized. An ability to work to timescales, effectively prioritizing and managing workload

• Persuasive, but with an inclusive attitude to others

• Clear and concise in approach

• Output focused, team player 

LOCATION

The position is based in Cologne, Germany. Will consider UK.

WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.

• We are an Equal Opportunity workplace that believes in diversity.

• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

• Individual further training measures (e.g. LinkedIn Learning).

• Subsidy Germany ticket / free parking (headquarters location).

• Gym pass.

• Free tea, coffee, soft-drinks and fruit daily (headquarters location).

• Company pension plan.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

As the Partner Marketing Manager, you will play a leading role in developing and delivering marketing plans, executing events, and creating content and sales tools to support our partner ecosystem to build awareness and create demand. You will work closely with the ALLDATA Europe key account management sales team, product management and the wider marketing team. You will be results-driven, focused on generating a healthy pipeline of qualified opportunities, aligning with revenue goals and fostering growth within the partner community.
 

RESPONSIBILITIES

• Development of the annual partner marketing roadmap with each partner including programs that target new customer acquisition and customer retention.

• Collaborate with the wider marketing team to design partner collaterals, including presentations, emails, newsletters, brochures, and case studies.

• Develop an effective communications framework that informs partners of promotions, solution updates, etc.

• Work with events marketing to create and implement high impact partner events, including industry conferences, regional partner roadshows, and influencer events. Travel will be required to some events.

• Build and execute virtual events, including webinars, partner updates and training.

• Manage and keep up to date partner assets and web pages. 

• Regular meetings with sales to provide updates of the plan, activities and results.

• Together with the wider marketing team, adopt a clear methodology to measure performance and ROI of all partner marketing campaigns to enable clarity on the efficiency and effectiveness of activities. 

• Identify local best practices and build a repeatable, consistent model across all partner marketing activities.

QUALIFICATIONS/ SKILLS

• Bachelor's degree in marketing, communications, or a related field

• Experienced motivated marketing professional with a sense of leadership and a strong business mindset, focused on what is needed to drive sales impact and business results for the brand.

• Fluent German and English – other languages an advantage.

• Minimum of five years of experience in partner or field marketing.

• Excellent project management skills, with the ability to manage multiple projects and deadlines.

• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

• Experience and aptitude with common technology platforms (Microsoft Dynamics, Act-On or similar, Office 365 etc.).

• Enthusiastic and positive.

• Tenacity to chase in order to hit deadlines

• Be organized. An ability to work to timescales, effectively prioritizing and managing workload

• Persuasive, but with an inclusive attitude to others

• Clear and concise in approach

• Output focused, team player 

LOCATION

The position is based in Cologne, Germany. Will consider UK.

WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.

• We are an Equal Opportunity workplace that believes in diversity.

• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

• Individual further training measures (e.g. LinkedIn Learning).

• Subsidy Germany ticket / free parking.

• Gym pass.

• 30 vacation days.

• Free tea, coffee, soft-drinks and fruit daily (headquarters location).

• Company pension plan.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

Delight our team with your organisation and communication talent. As an SBA you are jointly responsible to qualify inbound opportunities to build a lead pipeline for our sales force. You process all leads and trial requests in a timely manner and in some cases you are the first point of contact for the prospect to our organization. One of your main tasks is to ensure that the lead is genuine and rectify any discrepancies. Requests can be received by email, phone calls, website or Microsoft Dynamics. The SBA also helps with special projects and other administrative tasks. They are also responsible for managing customer orders from the moment they are placed until they are fulfilled. This role involves coordinating with various departments and external partners, ensuring accuracy in order entry.

The ideal candidate will have strong organisational skills, attention to detail and the ability to work in a fast-paced environment. Next to those day-to-day actions the SBA is managing and supporting administrative tasks for our Key Account Management team within Europe, including the preparation of offers, handling of agreements, etc.

TASKS

• You are responsible to support the sales team achieving their monthly sales goals based on:

  • Verification, management and activation of leads / trials.

  • Process orders from customers, sales reps and partners accurately, efficiently and compliant to our company policies and relevant contract regulations.

  • Cleaning the database via updating the record, qualifying or disqualifying accounts.

  • Handling of administrative tasks for the Key Account Management.

  • Communication to customers, partners and internal team members.

• You are willing to take part in team and possible sales events (e.g. trade fairs).

• Support the organisation with special projects, basic analysis of data, process documentation improvement, support to customer reconciliation or collection, administrative activities.

QUALIFICATIONS

• A business qualification or 1-2 years of professional experience in internal sales or similar position.

• Sound knowledge of order processing and quotations as well as a high customer and service orientation.

• Good knowledge of Microsoft Office, especially Excel and Word.

• Confident handling of ERP systems and CRM software like MS Dynamics365.

• Excellent verbal and written communication skills. German and English language are a must - any other European language skill is an advantage.

• Friendly and confident demeanour with a high reliability and passion for details.

• Proactive and solution-oriented way of thinking. Identifies and resolves problems as well as provide feedback in a timely manner.

• Industry knowledge of the automotive repair, automotive and/or software industries, as well as a personal interest or technical understanding of vehicles or subscription-based software is preferred.

LOCATION

The position is based in Cologne, Germany or Warsaw Poland.

WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.
• We are an Equal Opportunity workplace that believes in diversity.
• We believe in rewarding performance and celebrating success where quarterly and annual sales recognition programs are held.
• Other company benefits include, free coffee, tea, soft-drinks, and fruit daily (headquarters location),
• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

Delight our customers with your sales talent. As an inside sales representative, you are jointly responsible for the sales success of our product and at the same time a member of a high-performance team of sales professionals. Your main task is to sell licenses of our industry-leading software solution over the phone to commercial automotive professionals (e.g. automotive repair shops, automotive experts, etc.).

In addition, you will support interested, testing and purchasing customers in using the added value of the application in the best possible way in their everyday work. We know how important each AutoZoner is, which is why we reward good performance and celebrate successes with appreciative quarterly & annual awards. At the same time, your manager will specifically promote your personal development and support you in successfully working on your assigned sales area.

TASKS

• You are responsible for achieving your monthly sales goals over the phone.
• You use our structured sales process (from the demo, through the test phase, to the conclusion of the contract), maintain your activities and customer data in Microsoft Dynamics.
• You work on the sales pipeline in your assigned sales area, this includes independently acquiring new customers and processing leads assigned to you from the Marketing & Partner area.
• You identify the challenges and needs of our customers with the help of ALLDATA Dynamic Selling Skills (DSS).
• You are willing to take part in team and possible sales events (e.g. trade fairs).
• You share collected knowledge about our customers and the market in internal meetings.

QUALIFICATIONS

• German language is essential, other European languages are beneficial.
• Commercial/technical training or comparable qualification.
• Strong business acumen, passion for selling and a talent for dealing with customers are required.
• 1-3 years of experience in telephone sales is an advantage.
• Industry knowledge of the automotive repair, automotive and/or software industries, as well as a personal interest or technical understanding of vehicles or subscription-based software is preferred.
• Knowledge of foreign languages - English and possibly another European language - is a huge advantage.

WHAT WE OFFER

• Attractive base salary plus an unlimited commission plan.
• Regular sales competitions, benefit programs, awards and team events.
• Individual further training measures (e.g. LinkedIn Learning).
• Subsidy Germany ticket / free parking.
• Gym pass.
• 30 vacation days.
• Free tea, coffee, soft-drinks and fruit daily.
• Company pension plan.

LOCATION

The position is based in Cologne, Germany.

WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.
• We are an Equal Opportunity workplace that believes in diversity.
• We believe in rewarding performance and celebrating success where quarterly and annual sales recognition programs are held.
• Other company benefits include, free coffee, tea, soft-drinks, and fruit daily (headquarters location),
• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

Key Account Manager (KAM) specialising in automotive aftersales, will play a pivotal role in fostering and nurturing robust relationships with key stakeholders, including large customers, resellers, distributors, institutions, and influential figures with significant reach. ALLDATA are seeking an individual with a proven track record in the automotive sector, possessing an extensive network to swiftly expand our partner base. In addition to cultivating partnerships, the KAM will collaborate closely with ALLDATA and AutoZone sales teams to drive growth within the automotive data market. Responsibilities will also extend to representing ALLDATA at industry events, reinforcing our presence and fostering brand visibility.

TASKS

• Achieving Personal Sales Targets: Drive towards and exceed personal sales objectives.
• Negotiating Contracts, Pricing, and Terms: Skilfully negotiate agreements, pricing structures, and contractual terms with both prospective and established partners to ensure mutually beneficial arrangements.
• Brand Representation at Events and Trade Fairs: Act as a brand ambassador for ALLDATA, fostering valuable connections, and expanding our network.
• Strategic Account Management: Develop and implement tailored strategies for each account to optimise revenue and profitability, ensuring a robust pipeline of opportunities.
• Identifying Growth Opportunities: Continuously analyse existing accounts to identify areas for expansion and growth, proactively seeking out opportunities to drive additional value.
• Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams to ensure smooth service delivery and maximise customer satisfaction.
• Providing Technical Insights: Offer clients expert technical insights and guidance regarding our aftersales solutions, empowering them to make informed decisions.
• Effective Client Issue Resolution: Address client concerns promptly and efficiently, providing effective solutions to maintain strong relationships and client satisfaction.
• Regular Reporting: Generate comprehensive reports for management, providing insights into sales performance, market trends, and key account activities.
• Market Monitoring and Competitor Analysis: Stay vigilant of competitor activities and market dynamics, identifying potential threats and opportunities to inform strategic decision-making.
• Travel Flexibility: Demonstrate willingness to travel up to 60% to engage with partners, attend events, and explore new business opportunities, ensuring a proactive and hands-on approach to account management.

QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, Marketing, or a related field.
• Masters or MBA is a plus.
• Proven experience in key account management, preferably in the B2B automotive sector.
• min. 5 years of experience in a B2B sales position.
• Existing network with potential key partners.
• Strong communication, presentation, negotiation, and problem-solving skills.
• Technical knowledge of automotive products and services are preferred.
• Fluent language skills in English and French are a must.
• Ability to build and maintain long-term client relationships.

WHAT WE OFFER

• Attractive base salary plus an unlimited commission plan.
• Company car (also for private use).
• Individual further training measures (e.g. LinkedIn Learning).
• Modern IT equipment.
• Gym pass.
• 30 vacation days.
• Free tea, coffee, soft-drinks and fruit daily.
• Benefit programs, awards, and team events.

LOCATION

The position can be remote or based in Cologne, Germany.

WHO ARE WE

ALLDATA LLC®, an AutoZone® company, is the leading provider of automotive repair information and solutions to the professional automotive service industry with footprints in USA, Canada, Europe, and Mexico. AutoZone, ranked as one of Forbes’ World’s Best Employer, is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Founded in 1986, the Elk Grove, California based company ALLDATA LLC. has more than 115,000 subscribers worldwide who rely on ALLDATA for diagnostics tools, OEM-accurate mechanical and collision repair information, and shop management software.

ALLDATA Europe GmbH, an affiliate of ALLDATA LLC., was established in 2009 to provide automotive repair shops with original OE manufacturer repair data not previously available in Europe. ALLDATA Repair® was launched in 2013mfor the European market and now has more than 10,000 customers in over 20 countries. Headquartered in Cologne Germany, ALLDATA has local teams in Germany, Austria and the UK, and has a strong network of distributors and resellers, whose workshops and garages rely on ALLDATA to increase productivity and accuracy, while maintaining the highest-level standard of repairs. 

WHAT WE OFFER

The European operation is an environment where you will be part of a culture that goes the extra mile for our customers and helping our teams succeed. We strongly believe in diversity and pride ourselves of having many different cultures within our teams. We recognise there is a direct correlation between our success and the success of our employees, making sure that we go to great lengths to institute valuable programs and policies.

• We offer competitive salaries to entice high-performers from around the globe.
• We are an Equal Opportunity workplace that believes in diversity.
• We believe in rewarding performance and celebrating success where quarterly and annual sales recognition programs are held.
• Other company benefits include, free coffee, tea, soft-drinks, and fruit daily (headquarters location),
• We host annual and other special events, celebrations as well as employee incentives, formal and spot recognitions, and awards.

If you enjoy working in a cooperative, challenging, and rewarding environment, ALLDATA is the place for you!

POSITION SUMMARY

The Customer Support Specialist will maintain a working relationship with ALLDATA customers, resellers and dis- tributors. This includes planning, managing, and implementing all necessary customer support activities in your assigned territory, and includes working within the customer support processes, policies, and procedures

PRIMARY RESPONSIBILITIES

• Ensure retention of ALLDATA customers through a series of customer contacts including welcome calls, 90-day calls, at risk customers, collection calls, and other contacts as needed.
• Ensure retention of ALLDATA customers through a series of customer contacts including welcome calls, 90-day calls, at risk customers, collection calls, and other contacts as needed.
• Utilize tools and resources to accurately capture and retain customer information and feedback to increase customer satisfaction and ensure we meet our customer retention objectives.
• Provide clear, direct communication with the customer support team, as well as communicating with other cross functional teams, customers, sales, and others as required.
• Responsible for first-level customer support including account setup, direct debit, overview of terms and conditions, and product training.
• Identify and provide solutions for solving customer issues.
• Adhere to the department pre-stablished KPIs, including supporting specific number of customers and following-up within defined timeframes.
• Participate in the process of procedures improvement using knowledge gained from customer interaction to improve efficiency and achieve company objectives in a start-up environment.
• Adherence to AutoZone culture and values, guidance on key priorities, adoption of operational changes, and rein- forcement of organizational financial and profitability goals and objectives.
• Perform regular and administrative duties to support their accounts that may include but not limited to: checking and storing bank data from SEPA mandate, validating trial requests by verifying the workshop information. Validating VAT number using the correct government website, setting trial close date appropriate to agreement (14 days or 30 days), updating MSD & SST with appropriate notes and/or customer communications, and upholding a service level agreement of setting up orders in 8 business hours
• Other duties may be assigned

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalence, an Associate degree or some college preferred
• 3+ years of customer service or administrative experience; preferably in a Sales Org
• Customer-centric with ability to build relationships via email, telephone and in person
• Excellent organizational skills and ability to manage multiple tasks at once
• Excellent problem resolution skills and communication abilities
• Experience working in a fast paced - multi-tasking environment
• Knowledge of customer collection process
• Basic level of knowledge of customer ledger and statements
• Self-Motivated w/ outstanding communication skills (written & verbal)
• A strong work ethic and a mature attitude
• Computer savvy, with experience using web applications and MS Office applications
• Automotive industry and/or software environment experience is highly desired

SKILLS AND ABILITIES

• Verbal and written German and English communication
• Adaptability and flexibility
• Transparency and accountability
• Business acumen and exercising good judgement
• Teamwork and collaboration

COMPETENCIES

1. Puts Customers First
   • Provides WOW! Customer service every time, every where
   • Understands customer needs and solves their problem
   • Shows sense of urgency in correctly meeting customer needs
2. Team Player
   • Is a reliable and supportive team member
   • Values the ideas and opinions of others
   • Gives recognition for good work
   • Builds strong relationships with others
   • Resolves conflict effectively
   • Steps in and assumes leadership roles when needed
3. Communicates Effectively
   • Communicates in a clear, straightforward, respectful way
   • Demonstrates effective listening skills
   • Listens and assumes positive intent
   • Shares information in a timely manner
4. Results the Right Way
   • Does what it takes to do the job right (WITTDTJR)
   • Is accountable, takes ownership and meets commitments
   • Prioritizes well, plans and executes in a manner of high integrity and ethics
   • Makes decisions based on what is best for AutoZone
5. Development Focused
   • Asks for and embraces feedback
   • Owns professional development
   • Provides feedback and ideas to develop others
6. Embraces Change
   • Understands and is open to change
   • Looks for ways to improve our processes, services and products while maintaining our culture of thrift
   • Encourages innovative thinking