The Customer Message Queue tab displays the queued Customer Follow-up messages.

• Use this tab to locate messages to process or delete.

To determine the queued messages to display:

1. Select a message type in the Message to Process field.

2. The Message to Process drop-down box allows you to select one of the following types of messages:

   • ALLDATA^® Manage^SM Recommendation Letter

   • ALLDATA Manage Service Repair Letter

   • ALLDATA Manage Welcome Letter

   • ALLDATA Manage Thank You Letter

   • Any message types that you created

3. Use the Date From and Date To drop-down boxes to select the earliest and latest dates to be included.

4. Use the Filter By option to select a message format to include in the list:

   • ALLDATA^® Market^SM Email - This feature is no longer available

   • ALLDATA Manage Mail Merge

   • All

5. Click Fetch.

   • Result: The Queued Message grid is updated to list only those matching the Selection Criteria.

To process queued messages:

1. To preview the layout of an ALLDATA Market Email message, highlight a single Customer Follow-up message with the ALLDATA Market Email format (ALLDATA Manage Mail Merge formatted messages cannot be previewed) and click Preview.

2. Using the Process boxes, select the Customer Follow-up messages that you want to work with.

3. Select a print option to apply to the selected messages.

   • Letters and Mailing Labels: This option triggers both the mailing label information and the letters information to be sent to the Microsoft Word program.

   • Letters only: This option triggers only the letters information to be sent to the Microsoft Word program.

4. Click Process to process the selected messages in the selected print format.

   • Result:

     • ALLDATA Manage Mail Merge: The messages open in Microsoft Word to allow you to print the messages and mailing labels.

       • Note: If Microsoft Word is not installed on your computer, functions that require Microsoft Word will be deactivated.

     • ALLDATA Manage Mail Merge messages will be processed.

     • When you return to the Customer Message Queue tab, the processed messages are moved from the Customer Message Queue list to the Processed Messages list.

5. Click Close.